Return & Exchange Policy
We are pleased to offer a return/exchange policy on unopened hair extensions within (14) days of you receiving your order.
GOSSIP Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the packaging. If this is the case, we may disclose your return/exchange by hygienic reasons.
WHY CAN'T I RETURN/EXCHANGE GOSSIP HAIR EXTENSIONS IF OPENED?
Clip-In hair extensions are a hygienic product. Therefore, we do not allow items with broken seal to be returned or exchanged.
HOW DO I MAKE A RETURN/EXCHANGE?
You must contact us first at firstname.lastname@example.org within the 14 day return period.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.